Survey Goals and Policies
The ClaimHeader surveys to help build knowledge -- not provide a forum for gathering
specific information about other payers. Are surveys are not a tool to learn your
competitor's EDI rate.
Surveys (filling them out and getting the results) is a sensitive process. Our goal
with the ClaimHeader Surveys is to make it easy to gather and share claims process
best practices and benchmarks.
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Optional Identifiers.
We don't need to know who you are. You can tell us if you want but you do not
have to. As you see below, under sharing policy, we have to levels of 'sharing'.
In a nutshell, the more you share, the more we share.
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Optional Questions.
You don't have to answer all the questions. Please, if you don't like a question
or don't feel comfortable answering, do not put something 'untrue' simply to answer the
question. Remember, GIGO (garbage in, garbage out) applies to survey data.
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Results sharing policy.
We create two results sets -- one for those who answer all the level 1 and level 2 questions and
one for those that just tackle level 1. The level 1 answers are available to everyone, including
visitors that did not participate in the survey. Level two answers are shared with the
appropriate respondents via email.
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Optional 'Contact Me'.
In some cases, we can add to the surveys by contacting respondents,
if you are open to contact, indicate it on the survey and you will
be contacted.